1. Introduction
Flowtix ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation service.
This policy complies with the Indian Information Technology Act, 2000, GDPR (General Data Protection Regulation), and WhatsApp Business API policies.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us:
- Name, email address, phone number
- Business information (property details, location)
- Payment information (processed securely through third-party payment processors)
- WhatsApp Business account details
2.2 Automated Information
- WhatsApp conversation data (messages, timestamps, phone numbers)
- Usage data (features used, login times, interaction patterns)
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
2.3 Customer Data
As a processor, we collect and store data on behalf of our customers, including:
- End-user WhatsApp conversations
- Lead information and booking details
- Payment transaction records
3. How We Use Your Information
We use collected information for:
- Providing and maintaining the Flowtix service
- Processing WhatsApp automation and message delivery
- Sending payment links and processing transactions
- Improving our AI chat assistant and automation features
- Customer support and communication
- Analytics and service improvement
- Compliance with legal obligations
- Fraud prevention and security monitoring
4. Data Storage and Security
4.1 Data Storage
- Data is stored on secure cloud servers located in India and/or EU data centers
- WhatsApp conversation data is retained for the duration of your subscription plus 90 days
- Backup data is retained for 30 days
4.2 Security Measures
- End-to-end encryption for WhatsApp messages (per WhatsApp's protocol)
- SSL/TLS encryption for data transmission
- Access controls and authentication
- Regular security audits and updates
- Data anonymization where applicable
5. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- WhatsApp/Meta: Required for WhatsApp Business API functionality
- Payment Processors: For processing transactions (e.g., Razorpay, Stripe)
- Cloud Service Providers: For hosting and infrastructure (e.g., AWS, Google Cloud)
- Analytics Partners: For service improvement (anonymized data only)
- Legal Authorities: When required by law or to protect rights
6. Your Rights (GDPR & IT Act Compliance)
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request deletion of your data ("right to be forgotten")
- Data Portability: Receive your data in a structured format
- Withdraw Consent: Opt-out of data processing
- Object: Object to certain types of processing
- Restriction: Request restriction of processing
To exercise these rights, contact us at privacy@flowtix.com.
7. Cookies Policy
We use cookies and similar technologies for:
- Essential functionality (login sessions, preferences)
- Analytics (understanding usage patterns)
- Performance optimization
You can control cookies through your browser settings. Disabling cookies may affect service functionality.
8. WhatsApp Business Policy Compliance
- We comply with WhatsApp's Business API Terms of Service
- Messages are sent only with user consent
- We respect opt-out requests immediately
- We do not use WhatsApp data for advertising purposes
- End-to-end encryption is maintained per WhatsApp's protocol
9. Data Retention
- Active account data: Retained during subscription period
- Conversation history: 90 days after account closure
- Billing records: 7 years (as per tax compliance requirements)
- Marketing data: Until opt-out request received
10. Children's Privacy
Flowtix is not intended for use by individuals under 18 years of age. We do not knowingly collect data from children.
11. International Data Transfers
If you are located outside India, please note that your data may be transferred to and processed in India. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Continued use after changes constitutes acceptance.
13. Contact Us
For privacy-related questions, concerns, or to exercise your rights:
14. Grievance Officer (India IT Act 2000)
In accordance with the Information Technology Act, 2000, and rules made thereunder, the contact details of the Grievance Officer are provided below:
Name: [Grievance Officer Name]
Email: flowtixsolutionsindia@flowtix.in / flowtix.bap@gmail.com
Phone: +91 86882 20311
Response Time: Within 30 days of receipt of complaint
15. Consent
By using Flowtix, you consent to the collection and use of information as described in this Privacy Policy.